2016-01-18 - 24193 - Service Request - 2016 Order Fulfillment and HR - Week ending July 29 #FIMMSD #SDFI #ProductionBreakFix
2016-01-18 - 24193 - Service Request - 2016 Order Fulfillment and HR
Problem Summary
All supporting activities that are less than 4 hours in 2016 are updated in this sheet.
Admin Info
Purpose
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All supporting activities that are less than 4 hours in 2016 are updated in this sheet.
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Requested by
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Jeffrey Mau
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Issue Date
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07/25/2016 - 07/29/2016
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Resolved by
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Surya/Deepak/Mehta/Raghav
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Resolved Date
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07/29/2016
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Document Status
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Completed
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Detailed Problem Description
(Include Screen Shots if required )
Dt: 07/26/2016
Issue #1)The delivery is still showing open in SAP but is showing shipped 7/20 in XPO - what do we need to do to complete the delivery?
NEC Standard Order 0003187892
NEC Outbound Del 0083360941
The SDRQ report is unable to clear the issues as these quantities are already delivered and the same are rejected in the SO.
Dt: 07/27/2016
Issue #2) Issue is that user was entering some orders against contracts and accidentally took some product from one contract. Now the issue is that there are multiple contracts with same mat ids, just different months, so user did take some of the product from the Oct contract when should have taken them from Sept contract.
User cancelled the order and was unable to get the product.
SO# 3249296 was taken from contact # 40014809, and it should have come out of contract # 40014812.
Inventory not showing up as free and available, it is still showing attached to the contract, and if you go in the contract it is not there, its not showing up anywhere.
Solution Analysis and Recommendation
(Include Screen Shots if required)
BMS Suggestion for Issue #1:
Not sure how the user managed to reject lines for an already created delivery.
1. Un-Reject the lines on the SO for which deliveries have been created.
2. Check allocation status on the un-rejected lines. If not allocated, try allocating them.
3. Try to pick and PGI the lines on the deliveries.
BMS suggestion for Issue#2:
Run the SDRQ report multiple times and the issues are cleared now.
Resolution
Solution was implemented by Newera
Release Information
Provide link here to Release Notes if Technical Objects were changed